If something arrives damaged or not as described, we will make it right. Because most items are handmade 3D prints, return rules differ by product type.
Damaged, defective, or wrong item
- Contact within 7 days of delivery at help@layersake.com
- Include order number and photos of the item and packaging
- We will reprint, replace, or refund
Change of mind
- Unused, unmodified, in original condition
- Request within 7 days of delivery
- Buyer pays return shipping unless we agree otherwise
- Refund after inspect, minus original outbound shipping if charged
What cannot be returned
- Custom color, personalized, or made-to-order prints
- Live-sale / Build-A-Box / buyer-picked items
- Used, assembled beyond normal inspection, or damaged by buyer
- Opened filament unless arrived defective
- Digital files / licenses, if sold on this site
How to start a return
Email help@layersake.com with order number, item name, reason, photos if damaged. Do not ship without written approval and return address we send.
Refunds
- Back to original payment method
- Several business days after receive and inspect
Questions
help@layersake.com · 864-670-9251
